Frequently Asked Questions
Everything you need to know about your next pair of handcrafted boots.
How do I determine the correct size for my boots?
We recommend measuring your foot using a Brannock device or referring to our detailed Size Guide. Most of our leather boots run a half-size larger than standard athletic sneakers, so we suggest sizing down for a snug fit.
What is the typical shipping timeframe?
Orders for in-stock items are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping varies by location.
Can I return my boots if they don't fit?
Yes, we offer a 30-day return policy for all unworn boots in their original packaging. Please ensure you try your boots on a carpeted surface to avoid scuffing the outsoles, as scuffed boots are ineligible for return.
Are Drew's Boots waterproof?
While our premium leathers offer natural water resistance, they are not fully waterproof unless specified. We recommend applying a high-quality leather conditioner or waterproofing spray to enhance protection against the elements.
Do you offer resoling services?
Many of our boots feature Goodyear welt construction, which allows them to be resoled by a professional cobbler. This ensures your boots can last for decades with proper maintenance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through our financing partners at checkout.